Conflict Management

How to effectively navigate through a conflict situation

Overview of this workshop

We have all experienced conflict in unique and personal ways. We must be perceptive enough to understand what roles we ourselves play in creating or exacerbating conflict. At the end of this workshop, participants will better understand and practice the skills and strategies of conflict resolution. These skills and strategies are supported by research of how the most effective conflict managers think, act, and work together.

Who should attend this workshop?

Managers must resolve conflicts between employees, between themselves and employees, with their own managers, with other managers, etc.
Trainers who want to better manager the difficult participants
Consultants who want to better facilitate their clients to more effective and fruitful decisions
Project Managers who must keep everyone happy and effectively coordinate groups of disparate people while not having any authority to actually do so
Anyone who is not satisfied with how they resolve conflict in their lives

Objectives
(Benefits for individuals)

On completion of this workshop, you will be able to:

Identify the critical features and benefits of conflict management.
Identify different types of conflict and different techniques for managing them.
Differentiate between confrontational and collaborative reactions to a conflict. Acquire the collaborative mindset.
Identify hot buttons and reduce their impact on conflict management behavior.
Apply the six-step conflict-management procedure for identifying, analyzing, and managing conflicts - and learning from the process.
Use appropriate techniques for identifying and managing negative emotional reactions that accompany a conflict.
Implement the selected ideas immediately and effectively.
Identify the time for seeking third-party mediation in an escalating conflict. Acquire and effectively use appropriate third-party mediation. Provide appropriate third-party mediation to help your co-workers to manage conflicts.
Reflect on a conflict management experience and share the lesson learned with the conflict partner.

Benefits for the organization

Increase collaborative endeavors
Reduce stress for interpersonal interactions
Improve the way conflict are resolved before they affect other parts of the organization
Minimize the escalation of conflict

Workshop Content

Conflict Management: Basic concepts

Why conflict management?
What is conflict management?
When to use conflict management?
Why use conflict management?
How to use conflict mangement?
Who should use conflict management?

Types of Conflict Management

Conflicts about differing goals
Conflicts about differing means
Conflicts abou differing perceptions
Conflicts about differing values
Conflicts about differing styles
Conflicts between differing needs
Conflicts occuring when the needs are the same
Conflicts when multiple types occur

Modes of Conflict Management

Avoidance
Compliance
Competition
Compromise
Cooperation

Conflict Management Model

Calming yourself
Analyzing the conflict
Setting mutual goals
Brainstorming options
Selecting & implementing the best options
Reflecting and learning

Key Ideas

Hot buttons
Tips for designing conflict management procedures
Tips for implementing conflict management procedures
Other applications of conflict management

Matt's expertise in with conflict management

In his youth, as a manager of managers, Matt constantly had to put out fires between large numbers of people. He once had two employees come into his office screaming at each other. The room shook. It was here that Matt internalized and applied the conflict management model without even knowing what it was. He had discovered a new world called conflict resolution.

Since that initial experience as a manager, Matt has delved into researching how to resolve business conflicts. He has delivered countless workshops on conflict management for a myriad of industries, as well as given key-note presentations on the subject. He most recently delivered this workshop to over 100 managers for the judiciary in the State of California.