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HPT 101

How to use human performance technology to increase productivity in today's workplace

Who should attend this workshop?

Managers who want to improve employee performance and productivity
Trainers who want to improve participant learning
Training Managers who want to avoid inappropriate training
Consultants who want to extend their repertoire
Employees who want to improve their personal effectiveness

Objectives
(Benefits for individuals)

Assess each project, program, or task against a performance outcome
Relate projects, programs, etc. to the organizational bottom line
Apply a powerful 7-step procedure to develop HPT strategies
Use no-nonsense job aids to increase productivity
Gain a technological edge with four flexible tools
Use inexpensive learning systems to outperform sophisticated systems
Exploit opportunities

Benefits for the organization

Improve performance
Increase productivity
Increase profitability

Workshop Content

Performance technology-basic concepts

Definition of performance technology
Role of performance technology in organizational success
Relationships between performance technology and training
Types of performance technology
Problem focus versus opportunity focus

How to use the 7-step HPT model

Front-end analysis
Analyze and allocate
Design and develop
Implement and institutionalize
Evaluate and enhance
Monitor and manage
Back-end synthesize

How to use job aids and expert systems

When to use them--and when not to
Select appropriate type
Apply the HPT model to job aids
Incorporate latest trends in job aids design

How to use motivation and incentive systems

When to use them-and when not to
Select appropriate type
Apply the HPT model to incentive systems
Incorporate latest trends in incentive systems design

How to use other HPT interventions

Use personnel selection and delegation
Use learning systems and coaching
Use tools and equipment
Use facilities design and ergonomics
Use feedback and communication systems

Thiagi's expertise with human performance technology

In his first major instructional design project in India, Thiagi discovered that traditional training was not a sufficient solution. The project was aimed at spreading the use of birth control techniques. Thiagi came up with alternative strategies including the first non-textual job aid which used illustrations to improve contraceptive performance of villagers. Later, as a high school teacher in Madras, he successfully increased grades on math tests by providing breakfast to the students who came from poor households in the local slum.

Long before human performance technology became a field, Thiagi was a practitioner. For the past 30 years, he has been a pioneer in this multidisciplinary field, learning from and often working with its conceptual leaders. The premier HPT professional association in the world, the International Society for Performance Improvement (ISPI), has given Thiagi almost every honor it awards, including the most prestigious Honorary Life Member Award. He was a long-time former editor of P&I, the ISPI journal for human performance technology practitioners.

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